Privacy policy

Our Commitment to Your Privacy

At Vellichoreos(collectively, “we,” “us,” or “our”), we take your privacy seriously. This Privacy Statement explains how we collect, use, share, and process your personal information when you use our website, products, and services.

Personal data refers to information that can be used to directly or indirectly identify you. This includes anonymous data linked to such identifiable information. It does not include data that has been irreversibly anonymized or aggregated.

1. Collection and Use of Personal Data

We are committed to promoting safety and security. We abide by principles of legality, legitimacy, and transparency, processing minimal data for defined purposes. We implement technical and administrative measures to protect your data, using it to verify accounts, monitor user activity, prevent fraud, and investigate suspicious or illegal actions or policy violations. This processing is based on our legitimate interest in ensuring the safety of our offerings.

A. What Personal Data We Collect

i. Data You Provide:
We collect information you provide directly when interacting with us. This includes when you create an account, contact customer service, participate in surveys, use online support tools, or make a purchase. Purchase-related data encompasses payment information (e.g., credit/debit card details), billing, shipping, and contact details.

ii. Data About Use of Our Services:
When you visit our websites or use our services, we may automatically collect certain information. This can include device type, unique device identifier, IP address, operating system, browser type, usage patterns, diagnostic data, and approximate location information (derived from IP address or, where available and with consent, GPS). This helps us improve and personalize our services.

B. How We Use Your Personal Data

We use personal data to provide, improve, and develop our products and services, communicate with you, offer relevant advertisements, and protect our business and customers.

i. Providing, Improving, and Developing Our Services:
We use data for purposes such as service delivery, data analysis, research, and audits. This is based on our legitimate business interests. If you participate in a contest or promotion, we use your data to administer it. Please review any additional rules for such activities.

ii. Communicating With You:
With your prior express consent, we may use your personal data to send marketing communications about our products and services. We also use your data to communicate about your account or transactions and to inform you of policy updates. You may opt-out of marketing emails at any time by contacting us.
With your prior express consent, we may share your data with third-party partners for their marketing purposes or use it to personalize your experience on our and third-party platforms and measure campaign effectiveness.

Note: For any use requiring your prior express consent, you may withdraw that consent at any time by contacting us.

2. Use of Cookies and Similar Technologies

Cookies are small text files stored on your browser. We use cookies and similar technologies (like device identifiers) to provide, protect, and improve our services—for example, by personalizing content, serving ads, understanding user behavior, and ensuring a safer experience. The specific cookies used may vary depending on the services you use.

3. Disclosure of Personal Data

We may share personal data with strategic partners who work with us to provide or improve our products, services, and advertising. We do not share personal data with third parties for their independent marketing purposes without your prior express consent.

4. Data Disclosure, Transfer, and Processing

i. Legal Obligations:
We may process and disclose your data to comply with applicable laws, legal processes, or enforceable governmental requests, whether within or outside your country of residence. For residents of the European Economic Area (EEA), our processing of your personal data is legitimized under Article 6(1) of the GDPR, including when based on your consent or necessary for contractual or legal obligations.

ii. Business Transactions:
In the event of a merger, reorganization, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the relevant third party as part of the transaction.

iii. Protection and Security:
We may disclose data if we believe in good faith that disclosure is necessary to protect our rights, enforce our terms and conditions, investigate fraud, or ensure the security of our operations and users.

5. Children's Privacy

Our services are intended for adults. We do not knowingly collect, use, or disclose personal data from children under the age of 16. If we become aware of such collection, we will take steps to delete the information promptly. If you believe a child under 16 has provided us with personal data, please contact us immediately.

6. Your Rights

You have the right to access, correct, delete, or update your personal data. You may also object to or restrict the processing of your data and have the right to data portability. You can lodge a complaint with a data protection authority. To protect your privacy, we may verify your identity before responding to requests. In some cases, applicable laws may permit or require us to refuse specific requests. To exercise your rights, please contact us. We will respond to requests in a reasonable timeframe, typically within 30 days.

7. Third-Party Websites and Services

Our website may contain links to third-party sites or services. This Privacy Statement does not apply to those third parties. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Security, Integrity, and Retention

We implement reasonable technical and organizational security measures designed to protect your personal data from unauthorized access, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this statement, or as required or permitted by law.

9. Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in technology, practices, or legal requirements. The updated version will be posted on our website with a new effective date. Your continued use of our services after the effective date constitutes acceptance of the revised statement. If you do not agree, please discontinue use and contact us.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or our data practices, please contact us at:

vellichoreos
Email: contact@vellichoreos.com

This Privacy Statement shall be governed by and construed in accordance with the laws of Indonesia.